Inquiries

Manage patient inquiries, feedback, and support tickets

6

Total Inquiries

3

New

2

In Progress

1

Resolved

2

High Priority

JS

John Sharma

AppointmentHigh

Unable to book appointment online

New

I've been trying to book an appointment with Dr. Rajesh Kumar for the past two days but the online portal keeps showing an error. Please help me schedule an appointment.

john.sharma@email.com
+91 98765 43210
730d ago
#technical#urgent
PP

Priya Patel

BillingMedium

Billing discrepancy in recent visit

In Progress

I visited the hospital on March 20th for a consultation and was charged ₹1500, but my insurance should have covered 80% of this. Please review the billing statement.

priya.patel@email.com
+91 98765 43211
731d ago
#billing#insurance
AK

Aisha Khan

FeedbackLow

Appreciation for Dr. Priya Singh

Resolved

I would like to express my gratitude to Dr. Priya Singh and her team for the excellent care provided during my mother's treatment. The staff was very supportive and professional.

aisha.khan@email.com
+91 98765 43212
732d ago
#appreciation#feedback
RP

Ravi Patel

MedicalMedium

Request for medical records

New

I need copies of my medical records from my last admission (January 2024) for insurance purposes. Please let me know the procedure to obtain these documents.

ravi.patel@email.com
+91 98765 43213
730d ago
#records#documentation
SA

Sara Ahmed

ComplaintHigh

Complaint about long waiting time

In Progress

I had an appointment at 10 AM today but was only seen at 11:30 AM. This is unacceptable and I would like to understand why there was such a long delay.

sara.ahmed@email.com
+91 98765 43214
730d ago
#waiting-time#complaint
AM

Arun Mehta

GeneralLow

General inquiry about services

New

I would like to know more about the physiotherapy services offered at your hospital. Do you offer home visits? What are the charges?

arun.mehta@email.com
+91 98765 43215
731d ago
#physiotherapy#services